Returns Policy
Last updated: June 2026
1. Return Eligibility
Items may be returned within 7 days of delivery if they are unused, unworn, and in their original packaging with tags attached.
2. Non-Returnable Items
For hygiene reasons, undergarments, swimwear, and earrings cannot be returned unless defective.
3. How to Request a Return
Contact us via WhatsApp or our Contact page within 7 days of receiving your order, including your order ID and reason for return.
4. Refunds
Once your return is received and inspected, approved refunds will be processed via M-Pesa within 3-5 business days.
5. Exchanges
If you would like a different size or color, please contact us and we will arrange an exchange subject to stock availability.
6. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve it quickly.
7. Return Shipping
Customers are responsible for return delivery costs unless the item received was damaged or incorrect.